Group Technical Manager

(General Merchandise & Non-Trade)

Main Purpose of the Role 

  • – Responsible for the management of the Quality Management System (QMS) 3 Steps to Quality for General Merchandise (GMS) / Non-Trade – Hard / Soft Lines sourced through our Malaysia sourcing office.
  • – Provide Technical expertise in General Merchandise / Apparel / Non-Trade products.
  • – Support the Sourcing teams to ensure full due diligence is executed when selecting all GMS Non-Trade suppliers and products.
  • – Establish the appropriate testing / inspection requirements with the approved and appointed third party laboratories, to ensure we are consistently producing safe, legal and consistent products / equipment for our customers / colleagues / stores – in all our markets.
  • – Sets the appropriate specifications with our suppliers for all Dairy Farm own brand items.
  • – Manage the surveillance of all products using our risk-based approach.
  • – Manage the non-compliance program with suppliers / merchandise teams.
  • – Manage our South East Asia and India Subcontinent supplier performance.


Key Priority & Challenges   

  • – Ensure products are local-legal for all destination markets
  • – Managing workload across Non-Trade and GMS teams
  • – Work with Merchandisers to ensure products are fit for purpose
  • – Ensure every product has a full up-to-date technical file and production samples
  • – Monitoring supplier performance in relation to the Quality Management System (3 Steps to Quality)


Key Responsibilities   

  • – Regulatory expert in their own field
  • – Ensure the sourcing teams are updated on any regulatory changes and find solutions to mitigate risk and impact to business by proactively preparing the business and suppliers
  • – Ensure Safety, Legality and Quality of all DFI GMS and Non-Trade products is consistently delivered
  • – Develop and implement all the tools and training necessary in order to support all GMS and Non-Trade Quality driven programs: Auditing, Testing, Inspection
  • – Support Head of Product Technology to host supplier and internal briefings / training sessions as required
  • – Work closely with all third-party service providers – review reports and ensure products are consistently fully compliant. Monitor service levels and performance of service providers and coordinate with colleagues to provide constructive feedback on a routine basis
  • – Monitor and manage own supplier performance and report to Head of Product Technology
  • – Manage the non-conformance management program for suppliers, including complaints management and supplier scorecards
  • – Support the Head of Product Technology with all external discussions with any government or non-government agencies regarding GMS or Non-Trade non-compliances and provide timely updates on non-conformance management to business units as required.
  • – Ensure full implementation of corrective actions – including product withdrawals and recalls


Key Requirements

  • – Degree in an Engineering / Manufacturing background or other related degree
  • – Must have experience with General Merchandise products from either manufacturing, retail or testing.
  • – Textiles / Clothing development or manufacturing is preferred
  • – Toy and Seasonal experience a plus
  • – Minimum 7 years’ experience in Retail / Manufacturing of General Merchandise / Non-Trade or other management role in the inspection / testing / auditing industry – preferably multi-national
  • – QA / QC Management program experience in BRC / ISO or similar international quality management system
  • – Formal training in internal and external auditing is a plus
  • – Experience with ethical trading and CSR desirable
  • – Independent and self-motivated with strengths in planning and implementation
  • – Analytical and problem-solving abilities
  • – Effective communicator across hierarchies and businesses
  • – Proficient written and spoken English is essential
  • – Must be comfortable using MS Office (word / excel / ppt)


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