Main Purpose of the Role :-
Primary Purpose & Function
– Responsible for the management of the Quality Management System (QMS) 3 Steps to Quality for General Merchandise (GMS) / Non-Trade – Hard / Soft Lines sourced through our Malaysia sourcing office.
– Provide Technical expertise in General Merchandise / Apparel / Non-Trade products
– Support the Sourcing teams to ensure full due diligence is executed when selecting all GMS Non-Trade suppliers and products
– Establish the appropriate testing / inspection requirements with the approved and appointed third party laboratories, to ensure we are consistently producing safe, legal and consistent products / equipment for our customers / colleagues / stores – in all our markets
– Sets the appropriate specifications with our suppliers for all Dairy Farm own brand items
– Manage the surveillance of all products using our risk-based approach
– Manage the non-compliance program with suppliers / merchandise teams
– Manage our South East Asia and India Sub Continent supplier performance
Key Priorities & Challenges
– Ensure products are local-legal for all destination markets
– Managing workload across Non-Trade and GMS teams
– Work with Merchandisers to ensure products are fit for purpose
– Ensure every product has a full up-to-date technical file and production samples
– Monitoring supplier performance in relation to the Quality Management System (3 Steps to Quality)
Key Responsibilities
– Regulatory expert in their own field
– Ensure the sourcing teams are updated on any regulatory changes and find solutions to mitigate risk and impact to business by proactively preparing the business and suppliers
– Ensure Safety, Legality and Quality of all DFI GMS and Non-Trade products is consistently delivered
– Develop and implement all the tools and training necessary in order to support all GMS and Non-Trade Quality driven programs: Auditing, Testing, Inspection
– Support Head of Product Technology to host supplier and internal briefings / training sessions as required
– Work closely with all third-party service providers – review reports and ensure products are consistently fully compliant. Monitor service levels and performance of service providers and coordinate with colleagues to provide constructive feedback on a routine basis
– Monitor and manage own supplier performance and report to Head of Product Technology
– Manage the non-conformance management program for suppliers, including complaints management and supplier scorecards
– Support the Head of Product Technology with all external discussions with any government or non-government agencies regarding GMS or Non-Trade non-compliances and provide timely updates on non-conformance management to business units as required.
Ensure full implementation of corrective actions – including product withdrawals and recalls
Key Requirements:
Education:
Degree in an Engineering / Manufacturing background or other related degree
Experience:
– Must have experience with General Merchandise products from either manufacturing, retail or testing.
– Textiles / Clothing development or manufacturing is preferred
– Toy and Seasonal experience a plus
– Minimum 5 years’ experience in Retail / Manufacturing of General Merchandise / Non-Trade or other management role in the inspection / testing / auditing industry – preferably multi-national
– QA / QC Management program experience in BRC / ISO or similar international quality management system
– Formal training in internal and external auditing is a plus
– Experience with ethical trading and CSR desirable